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St Alban's Catholic High School

Cashless Catering Registration

The Trust-e Cashless Catering System provided by Nationwide Retail Systems Limited will be used by our catering suppliers, Caterlink, from the start of the Autumn term.                                                                                    

This system will reduce queues at lunch time, provide anonymous free school meals to pupils and allow monies to be prepaid for dinner money.

To enable your child to use the new biometric system when it goes live, we require the consent of at least one parent in order that the biometric information of your child can be processed. Please be assured that this information remains within the school and that the biometric information taken is an algorithm and not the actual thumbprint

Forms to complete were sent out by Parentmail last week, it is important that we receive your completed form by the end of term. There will be registration sessions in the Library every lunchtime this week.  Students who do not register for the system will not be able to purchase food and drink items from our Canteen from the start of the autumn term.

If you need assistance with completing the form by the required deadline please contact finance@st-albans.suffolk.sch.uk 

Frequently Asked Questions

Q         What is a cashless system?

A             A Cashless Catering System is a solution which is purpose designed to meet the ever evolving needs and demands of the catering provision, required by today’s schools and academies. The Trust-e Cashless Solution allows schools to be better able to provide their students and staff with a faster, more efficient and more appealing meal service.

Q             What is ‘biometric?’

A             Biometric is simply a method of identifying an individual person. The Trust-e Cashless System uses and algorithm based scan, which reads between 50 and 130 points on the finger/thumb. It is not a fingerprint in any way, shape or form and is of use only in the Cashless System.

Q             How does a biometric system work?

A             The information of a pupil or staff member, who has been biometrically registered, is stored on a secure biometric controller within the school, which only your provider, Nationwide Retail Systems, can access with permission from the school. Once an account is credited, the pupil or staff member places their finger/thumb on the EPOS Terminal Biometric Reader, which looks up their account and allows them to purchase items using only this method of identification.

Q             How does my child register on the biometric system?

A             Registration days will take place leading up to the ‘go live’ day of the Cashless System. During these days, registration terminals will be placed in the school. Your
child will attend at a requested time and will be required to place their finger/thumb on the Biometric Reader twice to obtain a matching template, which only takes a few seconds.
                 
Online Payments 

To make a payment online please use your parentmail account.

Q             How can I check the credit on an account?

A             This can also be accessed via your parentmail account

Q             What is the maximum amount that can be spent in the canteen in one day?

A             A maximum spend limit of £5.00 per day will be programmed into the system

Q             Can I change my child’s ‘daily spend limit?'

A             Yes – the amount your child can spend throughout one day can be changed by written request to the school.  Please contact your school for information on the current spend limits in place.

Q             What happens if my child’s account is not in credit?

A             An automatic overdraft can be set up, which will allow the pupils to go into debit to £2.35 (Cost of one meal deal)

Q             How do ‘free meal’ entitlements work?

A             All free meal entitlements will be entered on to the system prior to the ‘live’ day. The Cashless Catering System will, on a daily basis, automatically allocate the appropriate accounts with the free school meal amounts. Pupils with FSM entitlement remain anonymous at all times as all account types are accessed in the exact same manner, regardless of whether paid for or not. Please note that any monies not spent from the daily free meal allocation will not be carried over to the next day.

Q             Can anyone else use my child’s account?

A             No – due to the extensive security on biometric templates, no-one will be able to access your child’s account. As a secondary precaution, a photo image is allocated to each pupil (at the schools discretion).

Q             Can I request a printed report of my child’s meal intake? 

A             Yes – the Cashless Catering Solution allows numerous reporting facilities, including dietary habits. These may be requested by contacting the Head of the School Kitchen.